Why Dentists Should Always Have New Patient Special Offers

September 19, 2024

XPress Inc. is a full-service dental marketing company that provides expert marketing strategies for hundreds of dentists across the country. Our goal is to get you an excellent ROI for every marketing dollar you spend. Today, I want to discuss a tip for dentists who are looking to expand their practice via marketing. Our clients frequently ask, “Should we include a New Patient Special Offer on our website?” And the answer is yes, you should. Let’s discuss why that is. 


Customers Are More Likely to Purchase Your Service with a Discount


A recent survey discovered that
two thirds of people have purchased a product or service they were not originally intending to buy simply because they found a coupon or discount. If they were undecided on whether to buy the product or not, or which brand to buy from, it was found that an offer closed the deal. The discount offer is what pushes the customer over the edge and gets them to decide to make the purchase. Everyone likes a deal, even rich people like deals. So give new patients a deal. 


Right now, if you’re looking for a company to handle your marketing, you may or may not go with my company
XPress Inc. What's going to be one of the main reasons why you would or wouldn’t go with me? It’s the budget: how much am I going to charge you for my services versus what somebody else would charge? That’s one of the biggest questions I'm asked, along with, "Well, what sets you apart? Why shouldn't I go with somebody else?"


Now I could try to sell you on my company and explain how the difference between
XPress Inc. and the other marketing guy is not apples to apples. But you want a deal. So if I say, "Sign up today and get a $500 discount on your marketing package," that's going to be better motivation than saying you should choose me, "Because I'm awesome." Right? Everybody likes a deal.


Offers Get Your Customers’ Attention


Offers get attention. It’s as simple as that. Now in marketing, you want what’s called a
call to action (CTA). This is usually a brief statement that compels the consumer to do a specific action, like sign up for a mailing list or call to schedule an appointment. A New Patient Special Offer on your website is another type of CTA. It gets the person to pick up the phone and call to take advantage of your offer. 


What Type of New Patient Special Offer Should You Use?


There are many different New Patient Special Offers you can use in your marketing depending on what makes the most economic sense for your practice. Some popular ones include: 


  • $99 new patient cleaning, exam, and x-ray (in absence of gum disease)
  • $59 emergency exam and x-ray
  • $89 exam and x-ray
  • Free cleaning, exam and x-ray for customers without insurance


The offer you choose will depend on your office, your ideal customer demographic, and similar factors. If you’re in a quandary and don’t know what to put on your website as your special offer, look up your competition on Google and see what their offers are. You'll be surprised, a lot of them don't put up offers. But the smart ones (the ones that are busy and that are going to be your biggest competition) put up offers. Find what their offers are, be competitive, and match or beat them.


Remember That Not All Dental Clinics Are the Same When You Craft Your Offer


When you’re looking at your competition to determine which offer you should add to your website, take into consideration that there might be different types of dentistry in your area. For example, if you offer more of a boutique, high-end PPO dental care, you don’t want to look at what someone like Aspen Dental is doing and emulate them. That’s not necessarily your competition. So keep in mind that dental offices are not apples to apples.


In the above example, if you’re a high-end dental office, I would recommend you look at other fee for service, PPO-based practices. Or if you mainly accept Medicaid patients, you can look at other Medicaid insurance based practices. The point is to look at your competition, see what they are doing, and then try to match or beat that. 


Get a Free Marketing Consultation from XPress Inc.


If you want help building a New Patient Special Offer for your marketing strategy, reach out to us for a free, no-strings-attached consultation. We’ll work out what marketing problems you’re running into and what strategies you can use to improve your conversions. Call us at (877) 604-7112 or contact us here through our website.

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Direct mail marketing has stood the test of time as an effective strategy for reaching potential and existing patients. For dental practices, this tangible marketing method offers significant advantages in building trust, enhancing local visibility, and driving patient acquisition and retention. Unlike digital marketing, which relies on online interactions, direct mail marketing involves sending physical promotional materials directly to recipients’ mailboxes, ensuring your message is seen and felt. This comprehensive guide will explore the key benefits, strategies, and industry insights that make direct mail an invaluable tool for dentists. What Is Direct Mail Marketing? Direct mail marketing refers to the practice of delivering physical promotional materials, such as postcards , brochures, newsletters , or flyers, to a targeted list of recipients. Unlike digital marketing channels that rely on email, social media , or search engines, direct mail marketing delivers a physical message directly to the recipient. For dental practices, this approach provides a highly personal and localized way to reach potential patients, making it particularly effective for building trust and brand awareness within the community. Key Elements of Successful Direct Mail Campaigns A direct mail marketing campaign is only as effective as the strategy behind it. For dentists, here are the essential components to consider: 1. Targeted Mailing Lists One of the biggest strengths of direct mail is its ability to segment and target specific audiences. Dentists can focus their campaigns on households within a particular geographic area, or target patients by demographics such as age, income level, or family status. 2. Compelling Design and Copy Your materials must stand out in a crowded mailbox. Use eye-catching visuals, bold headlines, and concise, persuasive language to grab attention and encourage action. For example, a postcard promoting teeth whitening services could feature a vibrant smile and a limited-time discount. 3. Clear Call to Action (CTA) Every direct mail piece should include a clear and actionable CTA. This could be as simple as "Call now to schedule your free consultation!" or "Visit our website for a 20% discount on your first appointment." 4. Tracking and Analytics Direct mail campaigns can be tracked through unique promo codes, QR codes, or dedicated phone numbers, allowing you to measure response rates and determine the ROI of your efforts. Top Benefits of Direct Mail Marketing for Dentists Direct mail marketing offers several unique advantages, especially for dental practices that rely on local clientele. 1. Enhanced Local Targeting Direct mail enables dentists to focus their marketing efforts on specific geographic areas, ensuring that promotional materials reach potential patients in their immediate vicinity. This hyper-local approach helps dental practices stand out as trusted providers within their communities. 2. High Visibility and Tangibility Unlike digital ads that can be ignored or deleted, physical mail is nearly impossible to overlook. Recipients are more likely to engage with a tangible item, such as a well-designed postcard or brochure than a fleeting online ad. 3. Personalized Patient Outreach Dentists can personalize their direct mail campaigns to cater to the specific needs of their audience. Personalization may include addressing recipients by name, referencing past dental visits, or promoting services relevant to their age group or family structure. Personalized campaigns have been shown to significantly improve response rates. 4. Higher Response Rates Direct mail consistently outperforms digital channels in response rates. According to USPS, direct mail boasts a 4.9% response rate for prospect lists and a 9% response rate for house lists, compared to less than 1% for email and social media campaigns. 5. Building Trust and Credibility Receiving a professionally designed piece of mail from a local dental practice can enhance trust. It signals that the practice is established and committed to the community, making potential patients more likely to choose your services. 6. Longevity and Household Impact Unlike a digital ad that disappears after a few seconds, a physical mailer can remain in a household for days or even weeks. This extended presence ensures multiple opportunities for the recipient to engage with your message. Direct Mail vs. Digital Marketing While digital marketing is a powerful tool, direct mail offers unique advantages that make it an essential component of a dental practice's overall marketing strategy. Reach and Engagement Digital marketing has the potential to reach a global audience, but dental practices benefit more from hyper-local campaigns targeting patients in their immediate geographic area. Direct mail excels at engaging these local audiences. Cost and ROI Direct mail is often perceived as more expensive than digital advertising. However, when factoring in the higher response rates and ROI , direct mail proves its value. Tracking methods like QR codes or dedicated phone lines provide insights into campaign success. Trust and Credibility Direct mail has a personal and trustworthy appeal. A beautifully designed postcard from a local dentist feels more genuine than a banner ad, helping to establish credibility with potential patients. Longevity A digital ad may last only a few seconds on a screen, while a piece of direct mail can linger in a home for days or even weeks. This increased visibility allows for a stronger and longer-lasting impression. Competitive Analysis: Industry Leaders in Direct Mail Marketing Vistaprint Vistaprint specializes in high-quality print materials that can be customized to align with the branding of your dental practice. They emphasize the importance of personalization to create strong connections with patients. USPS Every Door Direct Mail (EDDM) USPS offers direct mail solutions designed for small businesses, including dental practices. EDDM allows dentists to target specific neighborhoods without requiring a mailing list, simplifying the process and reducing costs. Mail Shark Mail Shark provides end-to-end services, from design and printing to mailing and tracking. They recommend ongoing mailings to ensure your dental practice remains top-of-mind for potential patients. Tips for Maximizing Your Direct Mail Campaigns Integrate with Digital Channels : Use direct mail to complement your online marketing efforts. Include QR codes that direct recipients to your website or social media. Consistency Is Key : Plan a series of mailings to reinforce your message and increase brand recognition. Offer Incentives : Provide special offers or discounts to encourage immediate action. Highlight Patient Testimonials : Include quotes from satisfied patients to build trust and credibility. Keep It Simple : Avoid overwhelming recipients with too much information. Focus on a clear, compelling message and a strong CTA. Direct mail marketing is a powerful tool for dental practices, offering benefits such as: Enhanced Local Targeting : Reach potential patients in your area. High Visibility : Tangible materials capture attention. Personalized Outreach : Custom messages increase relevance. Higher Response Rates : Outperforms many digital channels. Building Trust : Establish credibility and community presence. By integrating direct mail with digital marketing efforts, dental practices can create a comprehensive strategy that maximizes patient acquisition and retention. Get Started Today  Ready to elevate your dental practice's marketing strategy? Learn more about direct mail services and how they can help you grow your patient base. This comprehensive guide highlights why direct mail remains one of the most effective marketing tools for dentists. By leveraging personalized, locally targeted campaigns, your practice can stand out, build trust, and achieve long-term growth.
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