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XPress Inc. is a full-service dental marketing company that provides expert marketing strategies for hundreds of dentists across the country. Our goal is to get you an excellent ROI for every marketing dollar you spend.
In this day and age, it feels like everything is done online.
Online marketing is so prevalent that one question our clients frequently ask is, “Do new patient
postcards still work for dentists?” And the answer is,
yes, they do. Let’s take a look at why new patient postcards and
direct mail are still valuable marketing avenues for dental practices.
There are about
300 billion emails sent out every day worldwide. With a number like that, you would think, "Well, if everybody's using emails, then nobody's sending mail." But that's just not the case. On a daily basis, the US Postal Service processes about
425 million pieces of mail. Despite the popularity of email, physical mail is still a huge industry that is alive and well.
The reality is that tons of those 300 billion emails sent every day go directly into customer’s spam folders. Personally, I probably spend the first five minutes of my day going through and unsubscribing from or deleting junk emails. Everybody does it. So a lot of those marketing emails either get deleted or go straight to spam and never get read at all.
There are many different email blast (or e-blast)
systems which send the same marketing email to hundreds or thousands of clients at a time. The problem with these systems is that they can be blacklisted. If your potential customer’s email service provider determines that your e-blast system is not using good, ethical practices, it will send them straight to spam. Your emails then never get read.
There are good e-blast systems that have specific criteria to ensure the emails being sent don’t get blacklisted, and those are much better to use. But if you don’t know what makes an e-blast system good or bad, you may end up with your emails banished to your customers’ spam folders.
When you send out a
postcard, it’s direct to the consumer. That's the beauty of the postcard. It will go to the head of household, and they
will look at it. Even if it's for a split second, they will look at that card and decide whether they want that service or not.
The biggest factor about physical mail that a lot of businesses overlook is how it adds credibility to your practice. When you see something online, you go to their website or see their
Facebook ads, it all blurs together eventually. There are so many ads and companies online trying to get people’s attention that we start to filter them out mentally.
But if a company sent you a postcard, that would look so much more real. It’s not just another ad cluttering up your social feed or your online search results.
Direct mail is tangible and adds credibility to your business, especially if you’re doing guerrilla style marketing where you’re doing both online and offline marketing with postcards, mailings,
newsletters, etc.
When a postcard client comes in, they are a better quality client because they have a purchase intent. Potential clients scrolling through their Facebook feed may click on your ad and subscribe on a whim with no intention of ever using your services. Then when your office follows up with them, you hear things like, “I don’t even remember clicking on that.”
On the other hand, a person who gets a postcard will call you or come into your clinic. They reach out to you because of your
direct mail, which means they have the intent to purchase your services. That’s why the quality of patients you get from direct mailings are better than from other types of marketing.
There are tons of different ways you can use direct mail to get new and returning patients into your clinic.
You can pull a list from your customer database and mail out a
newsletter, a
reactivation postcard, or other types of promotion. That is a very, very good monthly or quarterly strategy for your existing patients, especially when combined with an email campaign. A mailer will hit those people who don't open their emails, don’t receive emails, or don’t have computers, but they
do
get hard copy mail.
You can also take advantage of the
Every Door Direct Mail service from the USPS, which offers big discounts and gives you the option of being able to prepare the mailings yourself, which is super cool. This service allows you to choose a specific subset of your local community and send direct mail to everyone who matches the criteria you choose, such as:
We have
how-to videos on this at Xpress Inc. These are generally 10-minute videos that will walk you through how to open a free Every Door Direct Mail account and explain how to pick your target audience using a very simple mapping tool. Once you’ve made your selections, you print out your paperwork, prepare your mail, and you don't even have to label individual pieces. It's very, very easy. You can prepare 5,000 pieces in about 45 minutes once you know what you're doing, and it’s very cost-effective.
If you are doing high volume mailings, there are additional steps that you can do to achieve the results you want. I'm more than happy to work with you on instituting high-volume mailings for your clinic. We also offer
full service direct mailing, so if you don’t want to worry about handling your direct mail, we can do the whole thing for you.
If you want to implement a direct mail strategy to promote your dental clinic and bring in new patients, reach out to us for a free, no-strings-attached marketing consultation. We’ll work out what marketing problems you’re running into and what strategies you can use to improve your conversions. Call us at
(877) 604-7112 or contact us
here through our website.
XPRESS INC is a direct mail and marketing company focusing on small to medium business marketing strategies with a niche in dentists and dental specialists.
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