Do New Patient Postcards Still Work for Dentists?

September 19, 2024

XPress Inc. is a full-service dental marketing company that provides expert marketing strategies for hundreds of dentists across the country. Our goal is to get you an excellent ROI for every marketing dollar you spend. 


In this day and age, it feels like everything is done online.
Online marketing is so prevalent that one question our clients frequently ask is, “Do new patient postcards still work for dentists?” And the answer is, yes, they do. Let’s take a look at why new patient postcards and direct mail are still valuable marketing avenues for dental practices.


Does Anyone Use Direct Mail Anymore?


There are about
300 billion emails sent out every day worldwide. With a number like that, you would think, "Well, if everybody's using emails, then nobody's sending mail." But that's just not the case. On a daily basis, the US Postal Service processes about 425 million pieces of mail. Despite the popularity of email, physical mail is still a huge industry that is alive and well.


Why Direct Mail Is a Smart Option for Marketing


The reality is that tons of those 300 billion emails sent every day go directly into customer’s spam folders. Personally, I probably spend the first five minutes of my day going through and unsubscribing from or deleting junk emails. Everybody does it. So a lot of those marketing emails either get deleted or go straight to spam and never get read at all. 


Risks of Using Online Email Blasts


There are many different email blast (or e-blast)
systems which send the same marketing email to hundreds or thousands of clients at a time. The problem with these systems is that they can be blacklisted. If your potential customer’s email service provider determines that your e-blast system is not using good, ethical practices, it will send them straight to spam. Your emails then never get read.


There are good e-blast systems that have specific criteria to ensure the emails being sent don’t get blacklisted, and those are much better to use. But if you don’t know what makes an e-blast system good or bad, you may end up with your emails banished to your customers’ spam folders. 


Your Customer Will Look at Your Postcard


When you send out a
postcard, it’s direct to the consumer. That's the beauty of the postcard. It will go to the head of household, and they will look at it. Even if it's for a split second, they will look at that card and decide whether they want that service or not. 


Physical Mail Adds Credibility to Your Business


The biggest factor about physical mail that a lot of businesses overlook is how it adds credibility to your practice. When you see something online, you go to their website or see their
Facebook ads, it all blurs together eventually. There are so many ads and companies online trying to get people’s attention that we start to filter them out mentally. 


But if a company sent you a postcard, that would look so much more real. It’s not just another ad cluttering up your social feed or your online search results.
Direct mail is tangible and adds credibility to your business, especially if you’re doing guerrilla style marketing where you’re doing both online and offline marketing with postcards, mailings, newsletters, etc.


Direct Mail Brings in Higher-Quality Clients


When a postcard client comes in, they are a better quality client because they have a purchase intent. Potential clients scrolling through their Facebook feed may click on your ad and subscribe on a whim with no intention of ever using your services. Then when your office follows up with them, you hear things like, “I don’t even remember clicking on that.”


On the other hand, a person who gets a postcard will call you or come into your clinic. They reach out to you because of your
direct mail, which means they have the intent to purchase your services. That’s why the quality of patients you get from direct mailings are better than from other types of marketing. 


How to Use Direct Mail to Get New Patients


There are tons of different ways you can use direct mail to get new and returning patients into your clinic.


Send Monthly or Quarterly Mailings to Existing Patients


You can pull a list from your customer database and mail out a
newsletter, a reactivation postcard, or other types of promotion. That is a very, very good monthly or quarterly strategy for your existing patients, especially when combined with an email campaign. A mailer will hit those people who don't open their emails, don’t receive emails, or don’t have computers, but they do get hard copy mail. 


Use Every Door Direct Mail to Reach New Patients


You can also take advantage of the
Every Door Direct Mail service from the USPS, which offers big discounts and gives you the option of being able to prepare the mailings yourself, which is super cool. This service allows you to choose a specific subset of your local community and send direct mail to everyone who matches the criteria you choose, such as:


  • People who just moved into your area 
  • Those who live in specific income or geographic zones
  • People who live with or without children
  • And much more


We have
how-to videos on this at Xpress Inc. These are generally 10-minute videos that will walk you through how to open a free Every Door Direct Mail account and explain how to pick your target audience using a very simple mapping tool. Once you’ve made your selections, you print out your paperwork, prepare your mail, and you don't even have to label individual pieces. It's very, very easy. You can prepare 5,000 pieces in about 45 minutes once you know what you're doing, and it’s very cost-effective.


Let XPress Inc. Handle the Direct Mail for Your Practice


If you are doing high volume mailings, there are additional steps that you can do to achieve the results you want. I'm more than happy to work with you on instituting high-volume mailings for your clinic. We also offer
full service direct mailing, so if you don’t want to worry about handling your direct mail, we can do the whole thing for you. 


Get a Free Marketing Consultation from XPress Inc.


If you want to implement a direct mail strategy to promote your dental clinic and bring in new patients, reach out to us for a free, no-strings-attached marketing consultation. We’ll work out what marketing problems you’re running into and what strategies you can use to improve your conversions. Call us at
(877) 604-7112 or contact us here through our website.

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Direct mail marketing has stood the test of time as an effective strategy for reaching potential and existing patients. For dental practices, this tangible marketing method offers significant advantages in building trust, enhancing local visibility, and driving patient acquisition and retention. Unlike digital marketing, which relies on online interactions, direct mail marketing involves sending physical promotional materials directly to recipients’ mailboxes, ensuring your message is seen and felt. This comprehensive guide will explore the key benefits, strategies, and industry insights that make direct mail an invaluable tool for dentists. What Is Direct Mail Marketing? Direct mail marketing refers to the practice of delivering physical promotional materials, such as postcards , brochures, newsletters , or flyers, to a targeted list of recipients. Unlike digital marketing channels that rely on email, social media , or search engines, direct mail marketing delivers a physical message directly to the recipient. For dental practices, this approach provides a highly personal and localized way to reach potential patients, making it particularly effective for building trust and brand awareness within the community. Key Elements of Successful Direct Mail Campaigns A direct mail marketing campaign is only as effective as the strategy behind it. For dentists, here are the essential components to consider: 1. Targeted Mailing Lists One of the biggest strengths of direct mail is its ability to segment and target specific audiences. Dentists can focus their campaigns on households within a particular geographic area, or target patients by demographics such as age, income level, or family status. 2. Compelling Design and Copy Your materials must stand out in a crowded mailbox. Use eye-catching visuals, bold headlines, and concise, persuasive language to grab attention and encourage action. For example, a postcard promoting teeth whitening services could feature a vibrant smile and a limited-time discount. 3. Clear Call to Action (CTA) Every direct mail piece should include a clear and actionable CTA. This could be as simple as "Call now to schedule your free consultation!" or "Visit our website for a 20% discount on your first appointment." 4. Tracking and Analytics Direct mail campaigns can be tracked through unique promo codes, QR codes, or dedicated phone numbers, allowing you to measure response rates and determine the ROI of your efforts. Top Benefits of Direct Mail Marketing for Dentists Direct mail marketing offers several unique advantages, especially for dental practices that rely on local clientele. 1. Enhanced Local Targeting Direct mail enables dentists to focus their marketing efforts on specific geographic areas, ensuring that promotional materials reach potential patients in their immediate vicinity. This hyper-local approach helps dental practices stand out as trusted providers within their communities. 2. High Visibility and Tangibility Unlike digital ads that can be ignored or deleted, physical mail is nearly impossible to overlook. Recipients are more likely to engage with a tangible item, such as a well-designed postcard or brochure than a fleeting online ad. 3. Personalized Patient Outreach Dentists can personalize their direct mail campaigns to cater to the specific needs of their audience. Personalization may include addressing recipients by name, referencing past dental visits, or promoting services relevant to their age group or family structure. Personalized campaigns have been shown to significantly improve response rates. 4. Higher Response Rates Direct mail consistently outperforms digital channels in response rates. According to USPS, direct mail boasts a 4.9% response rate for prospect lists and a 9% response rate for house lists, compared to less than 1% for email and social media campaigns. 5. Building Trust and Credibility Receiving a professionally designed piece of mail from a local dental practice can enhance trust. It signals that the practice is established and committed to the community, making potential patients more likely to choose your services. 6. Longevity and Household Impact Unlike a digital ad that disappears after a few seconds, a physical mailer can remain in a household for days or even weeks. This extended presence ensures multiple opportunities for the recipient to engage with your message. Direct Mail vs. Digital Marketing While digital marketing is a powerful tool, direct mail offers unique advantages that make it an essential component of a dental practice's overall marketing strategy. Reach and Engagement Digital marketing has the potential to reach a global audience, but dental practices benefit more from hyper-local campaigns targeting patients in their immediate geographic area. Direct mail excels at engaging these local audiences. Cost and ROI Direct mail is often perceived as more expensive than digital advertising. However, when factoring in the higher response rates and ROI , direct mail proves its value. Tracking methods like QR codes or dedicated phone lines provide insights into campaign success. Trust and Credibility Direct mail has a personal and trustworthy appeal. A beautifully designed postcard from a local dentist feels more genuine than a banner ad, helping to establish credibility with potential patients. Longevity A digital ad may last only a few seconds on a screen, while a piece of direct mail can linger in a home for days or even weeks. This increased visibility allows for a stronger and longer-lasting impression. Competitive Analysis: Industry Leaders in Direct Mail Marketing Vistaprint Vistaprint specializes in high-quality print materials that can be customized to align with the branding of your dental practice. They emphasize the importance of personalization to create strong connections with patients. USPS Every Door Direct Mail (EDDM) USPS offers direct mail solutions designed for small businesses, including dental practices. EDDM allows dentists to target specific neighborhoods without requiring a mailing list, simplifying the process and reducing costs. Mail Shark Mail Shark provides end-to-end services, from design and printing to mailing and tracking. They recommend ongoing mailings to ensure your dental practice remains top-of-mind for potential patients. Tips for Maximizing Your Direct Mail Campaigns Integrate with Digital Channels : Use direct mail to complement your online marketing efforts. Include QR codes that direct recipients to your website or social media. Consistency Is Key : Plan a series of mailings to reinforce your message and increase brand recognition. Offer Incentives : Provide special offers or discounts to encourage immediate action. Highlight Patient Testimonials : Include quotes from satisfied patients to build trust and credibility. Keep It Simple : Avoid overwhelming recipients with too much information. Focus on a clear, compelling message and a strong CTA. Direct mail marketing is a powerful tool for dental practices, offering benefits such as: Enhanced Local Targeting : Reach potential patients in your area. High Visibility : Tangible materials capture attention. Personalized Outreach : Custom messages increase relevance. Higher Response Rates : Outperforms many digital channels. Building Trust : Establish credibility and community presence. By integrating direct mail with digital marketing efforts, dental practices can create a comprehensive strategy that maximizes patient acquisition and retention. Get Started Today  Ready to elevate your dental practice's marketing strategy? Learn more about direct mail services and how they can help you grow your patient base. This comprehensive guide highlights why direct mail remains one of the most effective marketing tools for dentists. By leveraging personalized, locally targeted campaigns, your practice can stand out, build trust, and achieve long-term growth.
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