Building a Marketing Machine: How to Get a High Volume of New Patients in Your Door Each and Every Month

XPress Promotion • April 29, 2019
marketing machine

Most dentists want to grow their practice and realize that they need a large volume of new patients walking in the door every week. But not everyone realizes what it takes to make that happen.

Generating a large volume of new patients doesn’t come from only one or two isolated sources, or a hit-and-miss approach to marketing. A large volume is the result of a comprehensive marketing machine. Each channel works with every other channel to build an overall, cohesive presence.

For instance, when a patient gets a postcard in the mail, your response rate will be much lower if you don’t have excellent online reviews and a compelling website so he can check you out online. However, he never would have even heard about you if he had never received the postcard. Thus, every avenue of marketing works together with every other avenue. The more you have going, the better your overall presence.

The goal of a practice isn’t to build one or two ways of getting new patients, but an overall marketing machine. Let’s take a look at what this consists of.

Your Website: Your website must be attractive, up-to-date and informative. It must be utterly clear on how to call the office, how to request an appointment, and what your specialty is. It must be built with the right technical foundation and have the relevant content that makes it rank well on Google. Of course, there’s a significant amount of technology involved in these tasks. However, when you’re looking for a company to build your site, make sure they focus above all on conversions —in other words, getting people to decide to take action and call or write in to the office.

Pay-Per-Click: This is one of the most common forms of internet advertising. At the top of the page of Google search results, for example, there are “paid results.” You pay money each time a person clicks on your ads and is sent to your website. Your pay-per-click ads can be offered to people who live or work near your practice, making this a viable method of reaching prospective patients. Google and Facebook pay-per-click ads are among the best channels to use in creating a high volume of new patients.

Direct Mail: Even in this age of the internet, direct mail still works. But you’ve got to be smart about it. You need lists of individuals who are likely to need your service and who have the income or insurance to make that service possible. You must tailor your message to the interests of that demographic. For example, promote pediatric dentistry to families with children, and dentures to retirees. And once you have sent that mail, you must keep track of the results so you can tell if that particular mailing was cost-effective.

Newsletters: Newsletters are a great way to keep your patients coming back to you. Once you start them, keep them going on a regular basis. They don’t have to be monthly if you just don’t have the resources. Make them quarterly, but make them useful and informative. And don’t ever forget to sell the excellence of your services.

Referral Program: Most practices run some kind of referral program. Review yours to make sure it’s actually bringing you new patients. If it’s not, fix it. We have found that patient referrals are typically the best new patients and sign up for the most treatment.

Reviews: These days, businesses are living and dying by their reviews. Sites like Google, Yelp, Healthgrades and ZocDoc all provide a platform for your patients to write reviews. You should be monitoring your reviews and communicating to anyone who leaves a bad review to see if you can handle their problem. On the other hand, encourage your happy patients to write positive reviews. A small sign with these icons displayed at the checkout desk is a good way to remind them.

There are many other channels of marketing, but as you can see, none of them are individually difficult. The key to seeing that steady flood of new patients is having these channels all running at once. While you may not be able to get them all running at top speed instantly, just work on constantly expanding them. As you get bigger, you’ll be able to add more and build your comprehensive marketing machine.

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Direct mail marketing has stood the test of time as an effective strategy for reaching potential and existing patients. For dental practices, this tangible marketing method offers significant advantages in building trust, enhancing local visibility, and driving patient acquisition and retention. Unlike digital marketing, which relies on online interactions, direct mail marketing involves sending physical promotional materials directly to recipients’ mailboxes, ensuring your message is seen and felt. This comprehensive guide will explore the key benefits, strategies, and industry insights that make direct mail an invaluable tool for dentists. What Is Direct Mail Marketing? Direct mail marketing refers to the practice of delivering physical promotional materials, such as postcards , brochures, newsletters , or flyers, to a targeted list of recipients. Unlike digital marketing channels that rely on email, social media , or search engines, direct mail marketing delivers a physical message directly to the recipient. For dental practices, this approach provides a highly personal and localized way to reach potential patients, making it particularly effective for building trust and brand awareness within the community. Key Elements of Successful Direct Mail Campaigns A direct mail marketing campaign is only as effective as the strategy behind it. For dentists, here are the essential components to consider: 1. Targeted Mailing Lists One of the biggest strengths of direct mail is its ability to segment and target specific audiences. Dentists can focus their campaigns on households within a particular geographic area, or target patients by demographics such as age, income level, or family status. 2. Compelling Design and Copy Your materials must stand out in a crowded mailbox. Use eye-catching visuals, bold headlines, and concise, persuasive language to grab attention and encourage action. For example, a postcard promoting teeth whitening services could feature a vibrant smile and a limited-time discount. 3. Clear Call to Action (CTA) Every direct mail piece should include a clear and actionable CTA. This could be as simple as "Call now to schedule your free consultation!" or "Visit our website for a 20% discount on your first appointment." 4. Tracking and Analytics Direct mail campaigns can be tracked through unique promo codes, QR codes, or dedicated phone numbers, allowing you to measure response rates and determine the ROI of your efforts. Top Benefits of Direct Mail Marketing for Dentists Direct mail marketing offers several unique advantages, especially for dental practices that rely on local clientele. 1. Enhanced Local Targeting Direct mail enables dentists to focus their marketing efforts on specific geographic areas, ensuring that promotional materials reach potential patients in their immediate vicinity. This hyper-local approach helps dental practices stand out as trusted providers within their communities. 2. High Visibility and Tangibility Unlike digital ads that can be ignored or deleted, physical mail is nearly impossible to overlook. Recipients are more likely to engage with a tangible item, such as a well-designed postcard or brochure than a fleeting online ad. 3. Personalized Patient Outreach Dentists can personalize their direct mail campaigns to cater to the specific needs of their audience. Personalization may include addressing recipients by name, referencing past dental visits, or promoting services relevant to their age group or family structure. Personalized campaigns have been shown to significantly improve response rates. 4. Higher Response Rates Direct mail consistently outperforms digital channels in response rates. According to USPS, direct mail boasts a 4.9% response rate for prospect lists and a 9% response rate for house lists, compared to less than 1% for email and social media campaigns. 5. Building Trust and Credibility Receiving a professionally designed piece of mail from a local dental practice can enhance trust. It signals that the practice is established and committed to the community, making potential patients more likely to choose your services. 6. Longevity and Household Impact Unlike a digital ad that disappears after a few seconds, a physical mailer can remain in a household for days or even weeks. This extended presence ensures multiple opportunities for the recipient to engage with your message. Direct Mail vs. Digital Marketing While digital marketing is a powerful tool, direct mail offers unique advantages that make it an essential component of a dental practice's overall marketing strategy. Reach and Engagement Digital marketing has the potential to reach a global audience, but dental practices benefit more from hyper-local campaigns targeting patients in their immediate geographic area. Direct mail excels at engaging these local audiences. Cost and ROI Direct mail is often perceived as more expensive than digital advertising. However, when factoring in the higher response rates and ROI , direct mail proves its value. Tracking methods like QR codes or dedicated phone lines provide insights into campaign success. Trust and Credibility Direct mail has a personal and trustworthy appeal. A beautifully designed postcard from a local dentist feels more genuine than a banner ad, helping to establish credibility with potential patients. Longevity A digital ad may last only a few seconds on a screen, while a piece of direct mail can linger in a home for days or even weeks. This increased visibility allows for a stronger and longer-lasting impression. Competitive Analysis: Industry Leaders in Direct Mail Marketing Vistaprint Vistaprint specializes in high-quality print materials that can be customized to align with the branding of your dental practice. They emphasize the importance of personalization to create strong connections with patients. USPS Every Door Direct Mail (EDDM) USPS offers direct mail solutions designed for small businesses, including dental practices. EDDM allows dentists to target specific neighborhoods without requiring a mailing list, simplifying the process and reducing costs. Mail Shark Mail Shark provides end-to-end services, from design and printing to mailing and tracking. They recommend ongoing mailings to ensure your dental practice remains top-of-mind for potential patients. Tips for Maximizing Your Direct Mail Campaigns Integrate with Digital Channels : Use direct mail to complement your online marketing efforts. Include QR codes that direct recipients to your website or social media. Consistency Is Key : Plan a series of mailings to reinforce your message and increase brand recognition. Offer Incentives : Provide special offers or discounts to encourage immediate action. Highlight Patient Testimonials : Include quotes from satisfied patients to build trust and credibility. Keep It Simple : Avoid overwhelming recipients with too much information. Focus on a clear, compelling message and a strong CTA. Direct mail marketing is a powerful tool for dental practices, offering benefits such as: Enhanced Local Targeting : Reach potential patients in your area. High Visibility : Tangible materials capture attention. Personalized Outreach : Custom messages increase relevance. Higher Response Rates : Outperforms many digital channels. Building Trust : Establish credibility and community presence. By integrating direct mail with digital marketing efforts, dental practices can create a comprehensive strategy that maximizes patient acquisition and retention. Get Started Today  Ready to elevate your dental practice's marketing strategy? Learn more about direct mail services and how they can help you grow your patient base. This comprehensive guide highlights why direct mail remains one of the most effective marketing tools for dentists. By leveraging personalized, locally targeted campaigns, your practice can stand out, build trust, and achieve long-term growth.
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